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License portal

The license portal for Visual Assist:

  • let you track new serial numbers, licenses, and associated renewals of software maintenance
  • simplifies the adding of licensees to a team with licenses purchased after February 19, 2019

Purchases before February 20, 2019

If you purchased a license of Visual Assist or renewed its maintenance before February 20, 2019, you received a two-line activation key, not a serial number. Find the expiration of your software maintenance in the About dialog of Visual Assist (Alt+X, H, A). Contact us if you need an inventory of your license(s).

The license portal is hosted on the Embarcadero Developer Network (EDN). (Whole Tomato Software and Embarcadero are both Idera, Inc. companies.)

Functionality of the license portal is limited, and access requires the Chrome browser. (Portal fails with Firefox and Microsoft Edge.)

Access

Access the license portal using the account on the EDN you created when you registered Visual Assist with a serial number. If you registered using a license file, an account on the EDN was likely created for you, with user name equal to the email address of the recipient of the file.

If you forgot your login password, or had an account created for you, reset your password on the login page of the license portal.

Contact licenses@wholetomato.com if you need assistance accessing your account.

Registered serial numbers

Click ® to display serial numbers registered to your EDN account.

Registered development environments

Each single-user serial number registered to your account can, by default, be used to register Visual Assist to three development environments. Each PC or virtual machine (VM) constitutes a development environment.

Each multi-user license file can be registered to one development environment per user.

Contact licenses@wholetomato.com to increase the number of development environments permitted by a serial number or multi-user license file, remembering that the EULA for Visual Assist requires that each developer who might use the software have a license.

Unfortunately, there is no way to determine in the portal how many environments are still available for a serial number or multi-user license file.

Marketing communication

You can change your preference for marketing communication at the bottom of the account-info page of the license portal.

 

Miscellaneous

Refrain from navigating via the top menus. Their content applies to other Idera companies and products.